The Business Of IT: How To Improve Service And Lower Costs

DESCRIPTION

The Business of IT Dollars: How to Improve Service and Lower Costs
captures a combination of current, relevant business approaches to
achieve your IT organization's objectives through real-world IT
business practices that improve service and lower costs. Two of IBM's
leading experts give practical examples of how to bring business
discipline to IT including identifying specific methods to implement
key IT service management using ITIL that improve business performance
and develop more effective IT financial management tools. To illustrate
these recommendations, the book provides a series of case studies
provided real-world success stories of IT organizations that have
achieved measurable outcomes.

The book begins with the areas
receiving the greatest focus IT service management, including ITIL
V3, that improves service and IT financial management that demonstrates
the value of IT and reduces your costs. The authors then discus areas
that will become greater focus areas, including IT organizational
alignment to their customers and business objectives, performance
measurement, and how to leverage IT to contribute to increased revenue.